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October 2009 | Vol. 1, No. 1
Membership and its benefits
Every member has a voice
Welcome to OCLC Cooperative eNews!
October is National Cooperative Month— and what
better way to celebrate than to publish our debut issue
of OCLC Cooperative eNews , a monthly newsletter
dedicated to all U. S. OCLC members. Cooperative
eNews will feature member libraries and cultural
heritage institutions and celebrate how we are all
achieving more through cooperation and innovation.
Future editions will include member stories,
information on upcoming events, learning
opportunities and support tips.
This edition highlights some initiatives that OCLC has
recently implemented, including the establishment of a
new Member Services Team, designed to help you
enhance the value of your OCLC membership. We've
also recently centralized support for all of our products
and services. And in July, we launched the new
Training Portal, which allows you to view and register
for training from all OCLC- certified Training Partners.
We hope you enjoy this issue and we welcome your
input as this publication continues to evolve in the
In this issue:
Membership and its
More ways to make the
Don't miss the Digital
support, 14 hours a day
Experience the new
OCLC Training Portal
OCLC Global Council Steering Committee ( left to right):
ChewLeng Beh, National Library Board Singapore; Jennifer
A. Younger, University of Notre Dame, Hesburgh Libraries;
Jan Ison, Lincoln Trail Libraries System; Berndt Dugall,
The OCLC cooperative continues to evolve
and grow. Since the OCLC Users Council
was first formed in 1977 and then renamed
to Members Council in 2001, members have
always had a voice. And to ensure every
member continues to be heard, OCLC now
has a Global Council and three Regional
Councils to facilitate two- way dialogue with
the membership: OCLC Europe, the Middle
East and Africa ( EMEA); OCLC Asia Pacific;
and the OCLC Americas Regional Councils.
The Americas Regional Council is interested
in what you have to say. Let us hear your
Expanded Partner Program offers you even more choices
Your library has flexibility and choices to obtain the right mix of training, billing and the other services you
need. In addition to the option of working directly with OCLC, we also work with Service Partners to
deliver enhanced options to help you find what works best for you.
Our Partners��� Amigos, BCR, FEDLINK, ILLINET, LYRASIS, Minitex, Michigan Library Consortia ( MLC),
Missouri Library Network Corporation ( MLNC), Nylink, OHIONET and Wisconsin Library Services
( WiLS)— continue to provide members with billing support and education and training on OCLC products
and services, and distribute news about the cooperative.
We are pleased to announce our newest Partner, WALDO
Learn more about OCLC Service Partners
Contact us to learn more about OCLC's service options
More ways to make the cooperative yours
Your new Member Services Team will help you make sure you are getting the most out of your OCLC
membership. The Member Services Team expands your regional connections with other members,
providing you with more opportunities to participate in and contribute to successful communities of
practice. Member Services staff learn from you— to get a sense of how OCLC can better meet your
library's needs and to keep you informed and engaged in the OCLC cooperative.
From hosting regional Members Meetings to visiting your library, these regionally based librarians
discuss your institution’s use of OCLC products and services, observe workflow processes and connect
you to training, research, membership reports and other valuable resources.
Read more about our individual team members ››
Contact OCLC Member Services by calling 1- 800- 848- 5878
Universität Frankfurt, Universitätsbibliothek Johann
Senckenbenberg; and Patrick Wilkinson, University of
Wisconsin– Oshkosh, Forrest R. Polk Library.
Save the Date: Attend the first
Americas Regional Council Meeting on
January 15, 2010, in Boston,
Massachusetts, at the ALA Midwinter
conference. More information to come.
Learn more about the Americas
What does it mean to be a member?
News and Events
Western U. S.
Southern U. S.
Don't miss the Digital Forum East, November 5 in Arlington, Virginia
The theme for the Digital Forum East is Convergence: Where Metadata and Access Meet for Digital
Discovery and Delivery . Join experts from the museum, archival and library communities who will
discuss current projects and initiatives that explore creation of metadata for digital discovery and
delivery. Hundreds of your colleagues on the West Coast have enjoyed this annual event over the past
five years, and now, members on the East Coast have the opportunity to attend this outstanding event.
View all upcoming conferences and events ››
Member- centered support, 14 hours a day
Have a question? We can help. Effective July 1, OCLC now provides all product support for our products
and services. We have teams of support professionals who provide product, technical and consultative
assistance. We promise to reinforce and enhance the value of membership by providing you with
outstanding service and support.
We have invested in our people, technologies and infrastructure to support you better. The Support
group has expanded and aligned the teams according to your needs, including the development of a
new Consultative Services Team. These experienced professional librarians have real- world knowledge
of OCLC products to assist you with more complex matters, and can recommend resources and
solutions to improve your library's workflows and day- to- day operations. From development to
implementation, configuration to troubleshooting, our members are connected directly to the cooperative.
Your path to professional development— OCLC’s new Training Portal
Learn more and register ››
Support and Training
There are four easy ways you can
contact OCLC Support:
���� Call 1- 800- 848- 5800
E- mail support@ oclc. org
Complete the online support form
Visit the Support and Training home page on
Leveraging the WebJunction. org platform for online learning,
the new OCLC Training Portal aggregates all training
available throughout the nation on OCLC products and
services, as well as related training— topics relevant to
today's information specialists. In addition to training
conducted by experienced OCLC staff, you can find and
register for training available from all OCLC- certified
Making the OCLC Training Portal
work for you is simple:
1. Create your account
You don't have to have an account to
view current course offerings. An account
lets you sign up for training, track your
professional development and connect
Welcome WALDO— our newest Service Partner
OCLC develops value- added services and relationships for member institutions through strategic
partnerships with other library service providers. WALDO ( the Westchester Academic Library
Organization) is the newest library group to become an OCLC Partner. WALDO joins the growing list of
Service Partners who are committed to providing new and alternative services to our member libraries.
WALDO's services will give our member libraries in Connecticut, Maine, Massachusetts, New
Hampshire, Rhode Island, New Jersey, New York and Vermont more options for obtaining a wide range
of electronic resources and services that complement OCLC cooperative product and service offerings.
WALDO offers consortia packages and pricing for Web- accessible databases and services and serves
the academic, public and special library communities.
Learn more about WALDO ››
OCLC and its Training Partners work together to ensure that
the training requirements you have throughout the year can
be easily fulfilled. The choice is yours— learn online or in-person,
from any combination of training providers, on a
variety of topics that are important to you.
Visit the OCLC Training Portal at:
Subscribe to Training E- mail Updates at:
training. oclc. org
www. oclc. org/ us/ en/ email/ subscribe. htm
with other librarians using social
networking features for a richer learning
Sign up here, or if you already have a
WebJunction account, affiliate your
account with the Training Portal.
2. Set up your billing options
You can pay for training using a credit
card. If you wish to bill your institution's
regular OCLC invoice, call 1- 800- 848-
5800 ( Option 1) or sign in and complete
3. Find the training you want
Have more questions? View our FAQ,
take an online demo, or call 1- 800- 848-
Learn more about WebJunction
communities and services at
OCLC Partner Updates
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